Episode 24

full
Published on:

10th Apr 2025

Workshop Efficiency Mythys: Why Weight Jobs Don't Equal Faster Work

In this episode we address the common misconception that weight jobs lead to faster work. The discussion covers why hovering doesn't expedite repairs, the impacts of context shifting on diagnostic tasks, and effective strategies for managing customer expectations. Andrew shares practical insights and anecdotes, including an innovative solution from Brazilian restaurants to reduce workshop interruptions. The episode also revisits key points from previous myths, emphasising the importance of setting accurate customer expectations and improving workshop efficiency.



Andrew has a variety of free downloads and tools you can grab.

Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.


This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

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About the Podcast

The Friction-less Workshop
For automotive dealerships and aftermarket teams
If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them,
since falling in love with all things ‘cars’ as a teenager,

Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially timely for the challenges facing today’s workshop owners, managers, and their teams.

Hear from someone who has spent decades training thousands around the world on how to succeed in their roles despite all the obstacles. You will learn new insights and stories about what works and what does not, including the simple tips and tricks that will make a massive impact

This is a unique podcast for the automotive industry with a perspective born from decades of hard-won experience.

Andrew has a variety of free downloads and tools you can grab.
Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.

This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

About your host

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Anthony Perl

Anthony is an engagement specialist, building a great catalogue of podcasts of his own and helping others get it done for them. Anthony has spent more than 30 years building brands and growing audiences. His experience includes working in the media (2UE, 2GB, Channel Ten, among others) to working in the corporate and not-for-profit sectors, and for the last 13 years as a small business owner with CommTogether. The business covers branding to websites - all things strategic around marketing. Now podcasts have become central to his business, finding a niche in helping people publish their own, making it easy.