Episode 17

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Published on:

12th Nov 2024

Resourcefulness and Rewards: Redefining Technician Engagement

In this episode of the Friction-less Workshop Podcast, automotive trainer and coach Andrew Uglow dives into the nuances of balancing management practices with technician resourcefulness to achieve optimal performance. Hosted by Anthony Perl, the discussion explores strategies for fostering trust, effective staff retention, and achieving a harmonious workplace where productivity and employee satisfaction thrive. Andrew highlights the importance of balancing a people-centric philosophy with a money-centric outlook, the significance of measuring staff turnover costs, and the impact of trust and motivation in technician engagement. He also discusses the necessity of having an appropriate reward system and measuring various performance metrics to maintain a frictionless environment.

Andrew has a variety of free downloads and tools you can grab.

Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.


This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

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About the Podcast

The Friction-less Workshop
For automotive dealerships and aftermarket teams
If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them,
since falling in love with all things ‘cars’ as a teenager,

Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially timely for the challenges facing today’s workshop owners, managers, and their teams.

Hear from someone who has spent decades training thousands around the world on how to succeed in their roles despite all the obstacles. You will learn new insights and stories about what works and what does not, including the simple tips and tricks that will make a massive impact

This is a unique podcast for the automotive industry with a perspective born from decades of hard-won experience.

Andrew has a variety of free downloads and tools you can grab.
Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.

This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

About your host

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Anthony Perl

Anthony is an engagement specialist, building a great catalogue of podcasts of his own and helping others get it done for them. Anthony has spent more than 30 years building brands and growing audiences. His experience includes working in the media (2UE, 2GB, Channel Ten, among others) to working in the corporate and not-for-profit sectors, and for the last 13 years as a small business owner with CommTogether. The business covers branding to websites - all things strategic around marketing. Now podcasts have become central to his business, finding a niche in helping people publish their own, making it easy.